FAQ

You can request an alteration by contacting our customer support team. Alterations are available only for custom-made products, and must be requested within 30 days from the date of delivery (India only).

We offer one free alteration for custom-made garments.
Any additional alterations after the first free one may incur extra charges depending on the required changes.
RTW (Ready-to-Wear) garments are not eligible for alterations.

Use our measurement guide to take correct body measurements using a measuring tape. For best results, ask someone to assist you.

Please follow our step-by-step measurement chart available on the website. It explains how to measure chest, waist, hips, shoulders, sleeves, etc.

Standard sizes follow our size chart, which includes regular size measurements for men and women. You can check the size chart for detailed values.

Yes. You can save multiple measurement profiles under your account for easy re-ordering.

Yes, size changes are possible only if the order has not gone into production yet.
Please contact support immediately after placing the order.

There may be an additional charge for extra-large or tall sizes depending on the extra fabric and workmanship required.

Refunds are processed within 7–10 working days after the returned product is received and approved during quality check.

Returns are accepted only as per our return guidelines. Items must be unused, unwashed, and returned in original packaging with tags intact.

If the return is due to our mistake (incorrect product, damage, defect), return shipping is free.
Otherwise, shipping charges may be borne by the customer.

You can initiate a return request through your account or by contacting customer support. Follow the provided instructions to ship the product back for inspection.